Privacy Policy

Privacy Policy

At Luminant Tales we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luminanttales.com and purchase our customized storybooks. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect personal information you provide directly to us, including:

  • Your name, email address, phone number, and billing/shipping address.

  • Photos, names, and other details necessary to create customized storybooks.

  • Payment details (processed securely through third-party payment gateways).

b. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Your IP address, browser type, and operating system.

  • Information about your usage of our website (e.g., pages viewed, time spent).

  • Cookies and tracking technologies (see Section 7 below).

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders for customized storybooks.

  • Communicate with you about your orders, updates, and promotions.

  • Personalize and enhance your experience on our website.

  • Improve our products, services, and website functionality.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following ways:

  • Service Providers: We share your information with third-party vendors (e.g., payment processors, shipping providers) to complete your orders.

  • Legal Compliance: We may disclose your information if required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information only as long as necessary to fulfill your orders and provide services. We may retain certain data for legal or business purposes, such as resolving disputes or complying with regulations.

5. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no online platform is completely secure. Please ensure you use strong passwords and secure your account access.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to or correction of your personal information.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Opt-out of marketing communications by following the unsubscribe link in our emails.

To exercise these rights, please contact us at luminanttales@gmail.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Luminant Tales
Email: support@luminanttales.com
Phone: +65-89513262

Thank you for trusting Luminant Tales with your personalized storybook needs. Your privacy is important to us!